Privacy Policy

MiximOD Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, company name, and postal address when you submit enquiry forms or place orders.
• Communication Data: Information contained in correspondence when you contact us via email, phone, or through our website.
• Transaction Information: Details about purchases, quotes requested, and payment information (processed securely through third-party payment providers).

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Cookie data (see our Cookie Policy for details)

How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders and enquiries
• Communicating with you about products, services, and updates
• Improving our website functionality and user experience
• Analysing website usage and trends
• Complying with legal obligations and protecting our rights
• Sending marketing communications (with your consent)

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, shipping companies, email service providers).
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with mergers, acquisitions, or sale of assets.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate information
• Request erasure of your data
• Object to processing
• Data portability
• Withdraw consent at any time

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order and transaction records are typically retained for seven years for accounting and legal purposes.

International Transfers

Your information may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your data in accordance with UK data protection laws.

Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates when changes were last made. Continued use of our website after changes constitutes acceptance of the revised policy.

Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact us:

MiximOD Ltd
Unit 47 Brunswick Dock, Sefton Street
Liverpool L3 4BN, England
Email: contact@miximod.com
Phone: +44 7501 951 6420